Standard Shipping Guidelines
At Vanity Mirror Co., we are dedicated to ensuring your order is shipped to you as safely and efficiently as possible. Please read our shipping policies to learn more about how your order will ship. If you still have any further question, please do not hesitate to contact us!
Our standard shipping details are as follows:
Items that are in stock usually ship within 2-5 business days, unless otherwise noted. Once your order ships, you'll be emailed a notification with a tracking link so you know when to expect delivery.
Shipping times are estimates only, and your actual delivery date may vary due to factors beyond our control, such as warehouse processing time, carrier delays, etc.
For ground shipped items, delivery will occur via UPS or FedEx, to your front door, porch, etc, with no signature required.
For freight shipped items, your order will be shipped via freight carrier with a signature-required curbside delivery. The carrier will call you once your shipment reaches your local terminal in order to set up the delivery appointment. Please be aware that with our standard freight shipping, the drivers will not be able to bring the shipment into your home. A curbside delivery is exactly as it sounds; the carrier will arrive, remove the item from their truck and leave the item in your possession at your curb. You will, of course, have the opportunity to inspect the item at this time prior to signing the delivery paperwork.
If your delivery is delayed for a substantial amount of time, storage fees may be assessed; we will not be responsible for these charges, or charges assessed due to changes to the delivery address/type made with the carrier. This usually happens when the local terminal cannot reach you at the phone number provided, if you do not answer calls or respond to voice mails regarding setting a delivery appointment, or delaying shipment due to vacation or scheduling issues. These fees need approval from our shipping department, and we will contact you to collect these fees before releasing the freight for the final appointment.
Please contact us ahead of time if you know any obstacles regarding delivery that we can let our drivers know about ahead of time so delivery can be as smooth as possible for you, such as limited access to your neighborhood/location, difficult-to-navigate or long driveways, elevators or multiple/narrow flights of stairs - additional charges might apply in these situations. It is also a good idea to measure your space (doorways and stairways in particular) before purchasing, to ensure that your ordered items will fit into your home; if not, our standard return costs will apply.
Upgraded Delivery Options
Let us know if we can help you arrange an upgraded delivery! Our shipping experts will gather information about your situation and suggest options, such as the ones listed below. The cost for these services varies per carrier and location. Please review the listed delivery service levels below and let us know what you would prefer.
For all shipment types below, the following will apply: Your carrier will notify you of a scheduled delivery date, or will give you the option of picking a delivery date depending on their schedule and your location. During delivery we ask that any issues found during inspection are noted on the delivery paperwork. If no issues are noted, it could cause a denial in the event you need to file a claim.
Threshold delivery: Once the carrier arrives, they will remove your shipment from the truck and bring it to the closest entry of your home. Generally your front porch will apply, however depending on your location it could vary. For example, if you have stairs leading to your porch and front door, it could prevent the delivery agent from being able to complete this service. In that event it would have to be dropped at the foot of the stairs or your garage door.
White Glove (Room of Choice): Once the carrier arrives, they will remove the shipment from their truck and bring the item into your home, to the room of your choice. This includes up to two flights of stairs. Anything beyond this could come at an additional cost and we ask that you provide these details before proceeding with this delivery option.
White Glove (Packaging Removal): On top of the previous delivery service offerings (Room of Choice), the carrier will also remove the product from its packaging for you. This can be beneficial for heavier items such as sofas or dining tables that come in large boxes. They will also offer to take the packaging with them so you don't have to worry about disposing of it yourself. However we do ask that you make 100% certain there are no damages prior to authorizing them to take the packaging.
White Glove (Assembly Included): As well as the previous two delivery service offerings (Room of Choice & Packaging Removal), the carrier will also spend up to 30 minutes assisting with basic assembly of your item. If the assembly requires more in depth assembly/construction such as; drilling, electrical wiring, etc., they would not be capable of performing these procedures. The carrier will not be authorized to move existing furniture or make any modifications to your home.
If you need your item quickly, ask about our expedited shipping! Please call or email us before placing your order to inquire about expediting at additional cost.
Your tracking number may not show immediate movement online: Please allow 2-3 business days for tracking information to update. We occasionally send tracking when the label is created, and requires additional time to leave the warehouse.
Canceling an order or altering a shipping address once it is placed: Unfortunately, once your order is placed, we typically cannot alter or change the items on it. Please contact us immediately with any necessary changes and we will do our very best to assist you. It may be possible for an order to be modified or canceled before it is shipped, but if it is already in the transit process, we will discuss the options and fees with you that would apply. (Fees do apply for typos, mistakes, or misspellings in your shipping address that require changes to be made with the carrier.)
For made-to-order items, once the item is in production the order cannot be cancelled. Due to the nature of some of our items being specialty, hand-made or customer pieces, we simply cannot cancel the order after it has been placed. Please ensure that any questions you may have are answered prior to placing your order.
Wait times for backordered items vary: The estimated dates vary per individual product. Whenever possible, we provide the expected restock date on the product page. If there isn't one listed, we would be happy to investigate for you!
Shipping outside the 48 contiguous states: We can ship some items to Hawaii and Alaska; please reach out to find out the cost for shipping, and to check out via phone with us. Otherwise, we don't have the capability to do so, but hope to offer this service soon!